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Aerion Solutions Oy has developed a REST API integration between AirWatch Endpoint Management and Zendesk ticketing solution. Any Zendesk agent can see all the devices of the end user and the relevant information regarding the devices from the Zendesk ticket.

AirWatch provides a collection of RESTful APIs that allow external programs to use the core product functionality by integrating the APIs with existing IT infrastructures and third-party applications.

AirWatch REST APIs currently support a multitude of management functionalities for

  • organization group
  • console administration
  • mobile application
  • mobile device
  • email
  • enrollment user
  • profile
  • smart group
  • user group

Aerion Solutions Oy has developed a REST API integration between AirWatch Endpoint Management and Zendesk ticketing solution. Any Zendesk agent can see all the devices of the end user and the relevant information regarding the devices from the Zendesk ticket. . In addition to seeing the information the Zendesk agent can also issue commands directly from within the Zendesk console, even without any specific access rights or prior knowledge of Airwatch console.

  • Lock the Device
  • Enterprise Wipe the Device

In case other device specific tasks are required the Zendesk Agent who are also granted Airwatch Helpdesk role can open the AirWatch console from within the integration App and lands directly on the device management page with the correct device with a single click from the Zendesk-to-AirWatch Integration App.

Aerion AirWatch-Zendesk REST API integration 


Other REST API integrations that we have helped our AirWatch customers with are related to ServiceNOW.



In case you are interested in getting the Aerion Zendesk-to-AirWatch Integration App or interested in other AirWatch REST API integration, please contact Aerion Sales.

 

About Aerion Solutions
Aerion Solutions is AirWatch Elite Partner, BOX Premier Partner, OKTA Reseller Partner, VMware Enterprise Solution Provider and Zendesk Premier Partner in Finland with certified consultants and provides consulting and training services for AirWatch, BOX, OKTA, VMware and Zendesk implementations. Aerion Solutions’ consultants are familiar with G-Suite, O365, Azure and more traditional AD and LDAP environments.