Zendesk - Customer Service Solution

Better Customer Service With Zendesk

Zendesk customer service solution is streamlined and simple to use. Cloud based solution is extremely easy and fast to implement.

With Zendesk your organisation can give great customer support regardless of the channel of the requests. Zendesk integrates to email, social media tools (for example Twitter and Facebook) and voice services. System allows your support agents to discuss with the customers online with built-in chat service.

Zendesk's flexible tools for automation enable organisations to optimize the customer service. Repeating tasks can be stored to the system and if needed they can be also automated.

Self-Service

Zendesk has a built-in self-service portal for the customers. The portal enables customers to access knowledge bases and the service online community. With customizable forms customers can also create new requests. The Portal supports over 40 different languages.

Service Improvement

Zendesk's analysis and feedback tools enable organisations to improve their service. Built-in reporting and analysis tools keep organisations up to date and enables you to proactively solve bottlenecks of the service.

Zendesk's readymade integrations make it easy to connect Zendesk to other systems for example CRM and content management systems. Solutions's API allows integration to other enterprise systems.

Benefits

Easy to use

Simple to implement and easy to use.

Efficient

Achieve more in lesser time.

Flexible

Scalable system which is easy to customize.

Low TCO

Get more for your money.

 

More information on the solution from Zendesk's website.

 

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